Refund & Replacement Policy

Customer satisfaction and 100% authentic hardware are our highest priorities. In the unlikely event that you receive a dead-on-arrival (DOA) sealed disposable unit or manufacturer-defective pod device in Gurgaon, we provide an immediate replacement within 24 hours of delivery.

Claim Procedure

Contact our Gurgaon WhatsApp customer helpline at +91 93526 78046 within 12 hours of courier delivery along with a short unboxing video and a clear photo of the manufacturer's scratch authenticity QR code. Replacements are dispatched immediately via express courier from our nearest Gurgaon fulfillment hub.

Sanitary & Safety Guidelines

Due to hygiene regulations and strict nicotine product handling standards, unsealed e-liquids and consumable pod cartridges that have been depleted or used cannot be returned unless an inherent manufacturing defect is established.